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FAQ
EuroSoccerKits.com | Football Jersey FAQ – Your Questions Answered
Here are answers to the most common questions about our World Cup & UEFA Euro jerseys for women and kids. Can’t find your answer? Contact our support team.
Products & Collection
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What types of soccer jerseys do you sell?
We specialize in officially styled jerseys for the FIFA World Cup and UEFA European Championship. Our collection includes women‘s and kids‘ jerseys in home, away, and third designs, available in fan, player-style, and retro versions. -
Do you sell official licensed products?
We offer high-quality replica jerseys inspired by official tournament and team designs, featuring accurate colors, logos, and styling details that fans love. -
Do you have jerseys for all national teams?
Yes, we stock a wide range of top national teams. Use our team filter to find your country. -
What is the difference between a “Fan Version” and “Player Version” jersey?
Fan versions prioritize comfort and everyday wear with breathable fabrics. Player-style versions feature advanced, performance-oriented materials and a more athletic cut, mimicking what professionals wear. -
Do you offer custom names and numbers?
Currently, we focus on pre-designed team jerseys. Please check product pages for any available customization options. -
Are new tournament designs added quickly?
Yes, our design team updates collections promptly for major tournaments. Subscribe to our newsletter for launch alerts. -
What materials are the jerseys made from?
Most jerseys are made from lightweight, moisture-wicking polyester blends for comfort and durability. -
How should I wash my soccer jersey?
We recommend machine washing cold inside out, avoiding bleach, and hanging to dry to preserve prints and colors.
Sizing & Fit
9. How do I choose the right size?
Please use the detailed size chart on each product page. Measurements are provided in both US and EU sizes.
10. Is the fit for women’s jerseys different?
Yes, our women‘s jerseys are tailored for a feminine silhouette, offering a more contoured fit compared to standard men‘s cuts.
11. Do kids‘ jerseys run true to size?
They generally follow standard youth sizing. For a growing child or a looser fit, consider ordering one size up.
12. What if the size I ordered doesn‘t fit?
Please see our Refund & Returns policy. You may return unworn items with tags within 30 days for an exchange or refund.
Ordering & Shipping
13. Where do you ship from?
We ship from warehouses in the US, UK, Germany, Spain, and Singapore for faster delivery.
14. How long does shipping take?
Orders process in 1-3 business days. Standard delivery takes 7-15 business days internationally. Express options are available.
15. Do you offer free shipping?
We periodically run free shipping promotions. Please check our website banner or subscribe for updates.
16. What are the shipping costs?
Costs are calculated at checkout based on destination and order weight.
17. Will I pay any extra taxes or duties?
All prices are tax-free at checkout. Import duties or taxes are the customer‘s responsibility and vary by country.
18. How can I track my order?
A tracking number is emailed once your order ships. Use it on the carrier‘s website for live updates.
19. What if my package is lost or delayed?
Contact our support with your order number. We will investigate with the carrier.
Payment & Security
20. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and other secure regional gateways.
21. Is my payment information secure?
Absolutely. Our checkout uses SSL encryption and PCI-DSS compliant payment processors. We never store full card details.
22. Is my personal data safe?
Yes. We protect your data in line with GDPR and other privacy regulations. See our Privacy Policy for details.
Returns & Customer Service
23. What is your return policy?
We offer a 30-day return policy for unworn, tagged items in original packaging. Full details are in our Refund Policy.
24. How do I start a return?
Contact our customer service to initiate a return and receive a Return Authorization Number and instructions.
25. Who pays for return shipping?
Customers cover return shipping unless the return is due to our error (e.g., wrong/item defective).
26. How long do refunds take?
Refunds are processed to the original payment method within 5-10 business days after we receive the return.
27. Can I exchange an item?
Yes, for a different size. Please contact support to arrange an exchange.
28. How do I contact customer service?
Use the contact form on our website or email [email protected]. We aim to reply within 24 hours.
29. Do you have a loyalty program?
Yes! Join our free membership to earn points on purchases for discounts on future orders.
30. How can I stay updated on new arrivals and sales?
Sign up for our newsletter at the bottom of our homepage for exclusive discounts and early access.
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